Retainer.shopHow it works & delivery
Start at home. We make your appliance in our UK laboratory from a suitable impression of your teeth.
1. Choose your appliance
Order clear retainers, a night guard or bleaching trays. A new appliance order includes an impression kit. Kits are dispatched the next working day with free UK postage.
2. Take and return your impressions
Read all instructions supplied with the kit before mixing the putty. Return your impressions using the included free Second Class return label. We check each impression before manufacturing.
We provide one further impression attempt free. Further supplies are available from our impression kit and putty refill listings. Contact us first so we can advise what you need.
3. We make and post your appliance
Once we receive a suitable impression, manufacture takes two working days. We then dispatch your finished appliance free by Royal Mail Special Delivery. Manufacturing time does not include time in the post.
Postage at a glance
| Item | Postage |
|---|---|
| Impression kit | Free |
| Impressions returned for your appliance order | Free prepaid Second Class label |
| Finished appliance | Free Royal Mail Special Delivery |
| Putty-only supply order | £3.50 per order, regardless of quantity |
| Putty purchased with an impression kit | Free |
We deliver within the UK only. Working days exclude Saturdays, Sundays and UK bank holidays. Contact info@retainer.shop if you need help with a delayed parcel.