How can we help?

Questions about your impression, appliance or order? Contact our team at info@retainer.shop or telephone +44 (0) 7887 695778.

Include your order number and use the email address you ordered with so we can find your order. For fit concerns, tell us when the appliance arrived and what feels wrong.

Need a return address?

Please contact us before posting an item. We supply the correct return address on request. For impressions sent as part of a new appliance order, use the prepaid label provided with the kit.

Quick answers

Delivery times and the impression process
14-day fit guarantee and refunds
Repeat orders and the 10% same-scan discount
Looking after your appliance

Laboratory and contact details

The Retainer Shop
c/o In-Align Orthodontics Ltd
Harbour Road
Rye
TN31 7TE
Telephone: +44 (0) 7887 695778

In-Align Orthodontics Ltd · Company number 11840528
Registered office: Archer House Britland House, Northbourne Road, Eastbourne, East Sussex, BN22 8PW

Please request return instructions before sending a parcel.