Retainer.shopRepeat orders — 10% off using your scan
Already ordered from us? Get 10% off a repeat appliance order when we can use the same scan. No customer account is needed.
How to arrange your repeat order
- Email us from the email address used for your previous order. Include your previous order number and the appliance you want.
- We will check the order and whether the stored scan can be used. Let us know about any changes to your teeth, dental treatment, or how your appliance fits.
- Once we confirm eligibility, we will explain how to place your discounted order.
Please do not email scans or sensitive medical records. Your order number and the email address used to order are enough to start.
Eligible same-scan retainer prices
Upper or lower: £53.96. Upper and lower: £98.96. These prices apply after we confirm that the stored scan is suitable. Offers do not combine with the future Refresh Plan saving.
Retainer repeat orders
You should have worn your retainer consistently. Within seven months of your last order, eligible same-scan retainers include our 14-day fit guarantee. After seven months, you can still order from the same scan with 10% off, but our voluntary fit guarantee does not apply. Your statutory rights are unaffected.
If a new impression kit is required, the full product price applies.
Check your retainer regularly for wear, cracks, distortion, damage and changes in fit or condition. How long it lasts varies with use and care. Six months is a useful check-in interval, not a clinical replacement deadline for everyone.
Night guards and bleaching trays
The same-scan 10% discount also applies to eligible repeat night guards and bleaching trays. The six-month retainer check interval and seven-month retainer guarantee restriction do not apply to these products. Night guards should be replaced when worn out. Bleaching trays have no scheduled replacement interval.
How long we keep scans
Scans are stored on our on-site server, accessible only to staff. We delete all copies seven years after your last order. Read our privacy policy for further information.
Already have physical dental models?
We can assess intact stone/plaster models and suitable 3D-printed models. If accepted models mean you do not need an impression kit, the separate 10% model discount applies: £53.96 for upper or lower, or £98.96 for upper and lower.
Contact us before ordering or posting them. Tell us which arch or arches you need and what type of models you hold. Our laboratory must check their condition, completeness and suitability; not every model can be used. If they are unsuitable, we will explain the new-impression route at the normal product price before you decide.
We will confirm packaging, the delivery address and postage arrangements with you before you send models. Do not send irreplaceable models without discussing this with us first.