DAMAGES AND ISSUES: 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUND POLICY:

We have a 30-day return policy, which means you have 30 days from the time of purchase to request a refund.

If you experience issues with your final product, we ALWAYS want to make it right!

Our goal is to keep you smiling with the proper Orthodontic products as we would never want you to be without your retainer.

If there is absolutely NO WAY to help resolve the problem, we will happily issue a refund for the product (not the shipping costs, including upgrading to expedited options).

  REFUND PROCESS:

For a refund to be completed, follow these steps:

1. Return all unused materials such as putty and trays. 
2. Return all finished products including case.
3. Return all the above items to The Retainer Shop in the box which we provided you with impression materials. 
4. A pre-paid return label is provided in every box. 
5. If there is NOT a pre-paid label, please contact us via info@in-align.com and we will issue you one to print off and attach. 
6. We can ONLY refund you for the final product when all unused supplies and final products are returned to our laboratory. 
7. Refunds are ONLY GIVEN within 30 days after the original order date.
8. Refunds will be given minus £20 to cover shipping and impression supplies.
9. Orders with priority status that are refunded will be charged £35 to cover premium shipping costs.

We work hard to make sure that all our customers have a positive experience with The Retainer Shop. Please let us know if there is anything, we can do to keep you smiling!